Five-Star Recognition! Risen Storage Earns Prestigious Certification for After-Sale Service
Recently, Risen Storage successfully passed the audit conducted by China Quality Mark Certification Group（CQM） and was awarded the Five-Star Certification for After-Sale Service. The certification covers after-sales services for lithium-ion battery packs and energy storage systems, marking a high level of recognition for Risen Storage’s customer service capabilities and after-sales support system.
The After-Sales Service Evaluation System Certification (GB/T 27922-2011) is an authoritative evaluation of after-sales service capabilities in China. The certification ranges from one to five stars, with five stars representing the highest level. The assessment covers the entire service lifecycle, including customer consultation and response, product delivery, on-site operation and maintenance, fault handling, customer follow-up, complaint management, and continuous service improvement. It sets stringent requirements for the standardization, professionalism, and systematic management of after-sales services.
During the certification audit, the review team conducted a comprehensive and detailed assessment of Risen Storage’s end-to-end after-sales service capabilities through document reviews, on-site inspections, interviews, and other evaluation methods. The expert panel recognized Risen Storage’s comprehensive after-sales service management system and acknowledged its solid implementation in areas including lifecycle operation and maintenance support for energy storage products, rapid response to customer needs, and service team capability development.
With long project lifecycles and increasingly diverse application scenarios, stable and reliable after-sales service is essential to the long-term safe operation of energy storage projects. Supported by its comprehensive after-sales service system, Risen Storage provides customers worldwide with full-lifecycle service, covering solution consultation, product delivery, on-site installation guidance, operation and maintenance inspections, fault handling, and technical training. These services help ensure the efficient and stable operation of energy storage assets throughout their lifecycle.
Earning this Five-Star After-Sales Service Certification is not the destination, but a new starting point. Moving forward, Risen Storage will continue to strengthen its after-sales service capabilities, optimize service processes, and enhance service standards. Through professional, efficient, and customer-focused services, Risen Storage will continue to create value for customers and contribute to the high-quality development of the energy storage industry.
